Privacy Policy
Last Updated: 14 April 2025 | Effective: 14 April 2025
1. Introduction
Tessera ("we", "us", "our") is committed to handling personal information with care. This Privacy Policy explains what data we collect, how it is used, and the rights available to you as someone who interacts with our website or engages our services. Our studio operates in Subang Jaya, Selangor, Malaysia, and this policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.
If you have questions about anything in this policy, contact us at [email protected].
2. Data We Collect
Information you provide directly:
- Name and contact details (email address, phone number)
- Details about your project or enquiry submitted through our contact form
- Business name or address where relevant to a project
Information collected automatically:
- IP address and browser type when you visit our website
- Pages viewed, time spent, and navigation path (via analytics cookies, if consent is given)
- Device type and operating system
3. How We Use Your Data
- To respond to enquiries and communicate about your project
- To prepare proposals, design briefs, and service agreements
- To manage project deliverables and coordination activities
- To improve our website based on aggregated usage data
- To send service-related communications (not marketing, unless you have opted in)
We do not sell, trade, or transfer your personal data to third parties outside of what is necessary to deliver our services.
4. Legal Basis for Processing
We process your personal data on the following grounds under the PDPA 2010:
- Your consent when you submit a contact form or accept optional cookies
- The performance of a contract, when we are engaged to deliver design services
- Our legitimate interest in operating and improving the business
- Legal obligation where required by Malaysian law
5. Data Retention
Enquiry data is retained for up to 24 months in case of follow-up interest. Project records for completed clients are retained for 5 years for reference and legal purposes, after which they are securely deleted. Analytics data is retained for 14 months before being anonymised.
6. Cookies
We use cookies to operate the website and understand how it is used. For full details, refer to our Cookie Policy. You may manage your cookie preferences at any time via the cookie settings on our website.
7. Third-Party Services
We use a small number of third-party services to run our website. These may process limited data:
- Google Analytics — website usage analysis (if analytics cookies are accepted)
- Google Maps — location embed on our homepage (no personal data is shared)
- Email hosting provider — for receiving and sending enquiry responses
All third-party services used by Tessera are required to handle data in compliance with applicable laws.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls on our internal systems, secure email hosting, and limited staff access to client records. In the event of a data breach that affects your rights, we will notify you as required by law.
9. Your Rights
Under the PDPA 2010 and to the extent applicable, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for processing where consent is the legal basis
- Request deletion of your data, subject to legal retention requirements
- Lodge a complaint with the Personal Data Protection Commissioner of Malaysia
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
10. External Links
Our website may contain links to supplier websites or third-party platforms. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.
11. Children's Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will remove it promptly.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website following a change constitutes acceptance of the updated policy. For significant changes, we will provide more prominent notice.
13. Contact
Tessera
28 Jalan SS 15/4A, Subang Jaya, 47500 Selangor, Malaysia
Email: [email protected]
Phone: +60 3-5621 8743